Privacy Policy
Last updated: June 2025
1. Who We Are
VoiTech AI Ltd ("VoiTech", "we", "us") is a company registered in England and Wales, operating from 18 Victoria Way, Pride Park, Derby, DE24 8AN. We provide AI-powered voice agent services to businesses across the United Kingdom. For data protection enquiries, contact us at voitechailtd@gmail.com.
2. Data We Collect
We collect information you provide directly (such as name, email, phone number, and business details during onboarding), usage data from your interactions with our platform, call recordings and transcripts generated by our AI voice agents (where authorised), and technical data including IP address, browser type, and device information.
3. How We Use Your Data
We use your data to deliver and improve our services, process payments and manage your account, send service-related communications, comply with legal obligations, and monitor for fraud or abuse. We do not sell your personal data to third parties.
4. Legal Basis (GDPR)
We process your data under the following legal bases: contract performance (to deliver the services you have signed up for), legitimate interests (to improve our platform and prevent fraud), legal obligation (to comply with UK and EU law), and consent (for marketing communications, which you may withdraw at any time).
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Call recordings and transcripts are retained for 90 days by default unless a longer period is requested in writing.
6. Your Rights
Under UK GDPR you have the right to access, rectify, erase, restrict processing of, or port your personal data. You also have the right to object to processing and to withdraw consent at any time. To exercise any of these rights, email voitechailtd@gmail.com. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies
We use essential cookies to operate the site and analytical cookies (with your consent) to understand how visitors use our pages. You can manage cookie preferences in your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Questions about this policy? Email us at voitechailtd@gmail.com