AI Order Taker — Nova
Phone orders taken correctly, every time, without tying up your till.
Nova is VoiTech's AI order-taking agent, built for restaurants, takeaways and retail businesses that take a meaningful share of orders over the phone. She listens to what a caller wants, confirms items and modifiers back to them, handles substitutions and upsells where appropriate, and sends the finished order to your point-of-sale system — without a staff member having to step away from the kitchen or the till.
Key features
Menu and catalogue awareness
Nova is configured with your actual menu or product catalogue, including current availability, so she doesn't offer items you can't fulfil.
Order confirmation
Every order is read back to the caller before it's placed, catching mishears and mistakes before they reach the kitchen.
Modifiers and substitutions
Handles common modification requests (no onions, extra cheese, swap sides) the same way a trained member of staff would.
POS integration
Completed orders are sent directly into your point-of-sale or ordering system, with payment collected on delivery/collection or via a sent payment link.
Benefits
- No phone orders missed during your busiest service windows
- Front-of-house and kitchen staff aren't pulled away from paying customers to answer the phone
- Fewer order mistakes, because every order is confirmed before it's sent through
- Consistent accuracy whether it's a quiet Tuesday or a Friday night rush
How it works
Load your menu or catalogue
Provide your current menu, prices and common modifiers — Nova is configured to match exactly what you sell.
Connect your ordering number
Calls to your existing or new VoiTech number are answered by Nova.
Orders flow into your POS
Confirmed orders are pushed into your point-of-sale or ordering workflow automatically.
Adjust as your menu changes
Update availability or pricing whenever you need — Nova reflects the change immediately.
Integrations
Built for UK businesses
Nova understands regional UK accents and common UK ordering phrasing, defaults to GMT/BST for order timing, and can run on a local UK number so it feels like your own shop answering, not a call centre abroad.
Who uses this
Frequently asked questions
Can Nova handle a busy Friday-night rush?
Yes — Nova can take multiple calls simultaneously, so no caller gets a busy signal even during your peak period.
What if an item is out of stock?
Update availability in your menu configuration and Nova will stop offering that item and suggest alternatives instead.
Does Nova take payment over the phone?
Nova can send a secure payment link after confirming the order, or simply pass the order through for payment on collection or delivery, depending on how you want to operate.
Can Nova upsell, like a trained member of staff would?
Yes, within rules you define — for example suggesting a side or drink with a main order.
Ready to put AI Order Taker to work?
Create a free account and have your agent answering calls within days, or book a demo to see it in action first.