AI Receptionist — Zara
A UK voice agent that answers every call, every time.
Zara is VoiTech's AI receptionist — the voice that answers your phone when your front desk is busy, it's after hours, or you simply don't have a dedicated receptionist. She greets every caller in a natural UK-appropriate voice, works out why they're calling, and either answers them directly, routes them to the right person or department, or takes a detailed message so nothing gets lost.
Key features
Intent detection
Zara listens to how a caller describes their reason for calling and classifies it — a new enquiry, an existing customer, a supplier, a complaint — before deciding what to do next.
Smart call routing
Calls that need a human are routed to the right person or team, with the caller's name and reason for calling already captured, so nobody has to repeat themselves.
Message taking
When nobody's available, Zara takes a structured message — name, number, reason, urgency — and gets it to the right person by email or your CRM instantly.
FAQ handling
Opening hours, location, pricing basics, how to book — Zara answers the questions that would otherwise tie up a human receptionist dozens of times a day.
Benefits
- No more missed calls outside office hours or during busy periods
- Callers get an immediate, natural response instead of a ringing phone or voicemail
- Your team only gets interrupted for calls that actually need them
- Every call is logged with a summary, so nothing depends on someone remembering to write it down
How it works
Connect your number
Keep your existing UK number or get a new one through VoiTech, and calls are routed to Zara.
Configure how Zara should handle calls
Set your opening hours, routing rules, and the information Zara should collect for different call types.
Zara answers live calls
Every call is greeted, understood, and either resolved, routed or logged — with a transcript and summary afterwards.
Review and refine
Use call logs and summaries to tighten up routing rules and FAQ answers over time.
Integrations
Built for UK businesses
Zara is built for how UK businesses actually take calls: she understands regional UK accents, defaults to GMT/BST and is aware of UK bank holidays when quoting availability, and can be reached on 0800, 0330 or a local geographic number. All call handling happens within VoiTech's UK/EU infrastructure.
Frequently asked questions
Can Zara handle calls outside office hours?
Yes. Zara can answer around the clock, or only outside your team's working hours — you set the schedule. Outside those hours she can still take messages, answer FAQs, or book appointments depending on how you configure her.
What happens if a caller needs a real person urgently?
You can set rules so certain callers or call types (for example, an existing customer in an emergency) are transferred live to a human immediately, with the context Zara has already gathered.
Does Zara sound robotic?
No — VoiTech's voice agents use natural, conversational speech rather than rigid phone-tree style prompts, and you can choose a voice that fits your brand.
Can Zara handle more than one call at once?
Yes. Unlike a single human receptionist, Zara can take multiple simultaneous calls, so callers never get a busy tone during peak periods.
How quickly can we go live?
Most businesses are live within days: connect a number, set your routing and FAQ answers, and Zara starts answering calls.
Ready to put AI Receptionist to work?
Create a free account and have your agent answering calls within days, or book a demo to see it in action first.