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Voitech Step By Step Guide

Learn how to build, deploy, and manage your AI-powered voice workforce.

1. Introduction

What is Voitech?

Voitech is a Voice AI Agent platform that enables businesses to build, deploy, and manage intelligent voice agents capable of handling real-time phone conversations at scale.

Unlike traditional IVR systems or chatbots, Voitech agents are designed to engage in natural, multi-turn conversations with human-like responsiveness. These agents can manage both inbound and outbound communication while executing real business tasks.

With Voitech, companies can operate a 24/7 AI-powered voice workforce, reducing manual workload, improving response time, and increasing operational efficiency.

Answer inbound calls instantly
Make outbound calls for outreach
Qualify leads and capture details
Book appointments and schedules
Provide customer support
Execute structured workflows

2. Getting Started

Create Your Account

Getting started with Voitech is quick and straightforward. Follow these steps to set up your account:

  • 1Click on Create Free Account from the homepage
  • 2

    Complete the onboarding form:

    • Business name
    • Industry
    • Primary use case
  • 3Verify your email address
  • 4Access your dashboard

Note: Every new account includes free credits, allowing you to test and experience the platform before committing.

Dashboard Overview

Once you log in, you will land on the Voitech dashboard — your central control panel for managing AI agents and operations.

Agents
Create, edit, and manage AI agents
Call Logs
View history, transcripts, and recordings
Analytics
Monitor performance and key metrics
Integrations
Connect external tools and services
Billing
Track usage and manage payments
Voitech Dashboard Overview

3. Creating Your First AI Agent

Step 1: Create Agent

Navigate to: Dashboard → Agents → Create New Agent

  • Agent Name
  • Role (e.g., Receptionist, Sales, Support)
  • Language and voice preferences

Step 2: Define Agent Behavior

Configure how the agent communicates, its tone, style, and allowed actions.

Step 3: Add Knowledge Base

Provide business-specific information like FAQs, pricing, and policies.

Step 4: Workflow Configuration

Common workflows include booking, transfers, and lead capture.

Step 5: Test Your Agent

Use test calls and simulation tools to verify natural flow and accuracy.

Step 6: Deploy

Assign a phone number and activate the agent for inbound/outbound calling.

Voitech Agent Deployment

4. Call Handling Capabilities

Inbound Calls

  • • Answer calls instantly
  • • Provide KB-based info
  • • Route/transfer calls

Outbound Calls

  • • Lead follow-ups
  • • Appointment reminders
  • • Sales outreach

Multi-turn Conversations

Voitech supports advanced context-aware responses and continuous natural dialogue without repetition.

5. Integrations

Supported integrations include CRM systems, Calendar tools, Telephony providers, and Webhooks/APIs.

Example Use Cases

  • • Auto-save leads to CRM
  • • Schedule directly to calendar
  • • Trigger workflow on outcome

6. API Access

Authentication

Include your API key in the header:

Authorization: Bearer YOUR_API_KEY

Base URL

https://api.voitech.ai/v1/

Sample Request

POST /agents
{
  "name": "Receptionist AI",
  "role": "customer_support",
  "language": "en"
}

7. Analytics & Monitoring

Metrics Available

  • • Call volume & duration
  • • Conversion rate
  • • Missed calls
  • • User satisfaction

Call Logs

  • • Full transcript & audio
  • • Call outcome
  • • Detailed timestamps
Voitech Analytics Dashboard

8. Pricing & Usage

Usage Factors

  • Call duration
  • Number of interactions
  • Feature usage

Free Credits

New users receive free credits for testing with no upfront commitment.

9. Security & Compliance

Compliance

  • • SOC 2 compliant
  • • GDPR compliant
  • • HIPAA-ready

Data Protection

  • • End-to-end encryption
  • • Secure storage
  • • RBAC controls

10. Best Practices

  • Keep instructions clear and structured
  • Regularly update your knowledge base
  • Test agents thoroughly before deployment
  • Monitor call logs and refine workflows
  • Use integrations to automate processes

11. Troubleshooting

Agent not responding correctly

Check knowledge base content and review agent configuration.

Calls not connecting

Verify phone number setup and check integration status.

Incorrect responses

Improve training data and refine agent instructions.

12. Support

13. Common FAQs

Can I try Voitech for free?

Yes, free credits are provided upon signup.

How long does deployment take?

Agents can typically be deployed within minutes after setup.

Can I customize agent behavior?

Yes, agents are fully customizable based on your requirements.

Does it support multiple languages?

Yes, Voitech supports multiple languages.

Can I integrate with my CRM?

Yes, integrations are available via APIs and webhooks.

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