Reliability & Failover at VoiTech
What happens when something goes wrong
No system is failure-proof. Here's exactly what Voi does at each layer to ensure your calls never drop.
AI failure
01If the agent crashes or times out, the call is automatically transferred to a human or backup number — mid-conversation, with context passed along.
Telephony failure
02If our phone infrastructure has an outage, calls automatically reroute through a secondary carrier, transparently to the caller.
Integration failure
03If your CRM or API is unreachable, the call still completes. Everything is logged and auto-synced once systems reconnect.
Total outage
04Calls route to a fallback destination you define in advance. You're notified immediately, with expected recovery time on our status page.
"This is why we quote 99.99% uptime — the output of four independent failure layers, not a marketing number."
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The only voice AI built specifically
for the UK market
Standard voice platforms are US-first and UK-second. VoiTech is built from the ground up for UK business hours, regional accents, and strict local compliance.
Local 0800 & 0330 number support
Native support for 0800, 0330, and local UK numbers with zero latency routing through UK-based tier-1 carriers.
ROUTING_EFFICIENCY
99.99%
CARRIER_GRADE
TIER-1 UK
NUMBER_POOL
50K+ ACTIVE
Latency you can verify
Sub-second response times, so conversations flow without the pause callers notice on cheaper voice AI.
GDPR & UK data residency by design
Full GDPR compliance with regional data residency. Your customer conversations stay securely within UK borders.
Native accents from Glasgow to London
From Glaswegian to Brummie, our models are trained on diverse regional accents to ensure accuracy across the UK.